The M Boutique Family’s philosophy has always been about constant reminders on why we ourselves, opted to be in the Hospitality Industry. Many persons we have met and interviewed over the course of our operations, have delusions of grandeur about the Hotel sector. While many hotels in Ipoh and around the world, may project the glamorous side of our industry, from the 3 piece suits and neckties, to the manner of which we address our guests. In general, much of what we do is scripted, but if you strip it all down, any hotel just offers a bed, bathroom and more often than not, breakfast to fill your tummy in the morning. While there are strict regulations by the countries National Tourism Boards to obtain the star rating for Hotels which is normally tied to the number of rooms and facilities offered by each individual hotel, at times the M Boutique Family wonders when someone says 5 Star Service, 4 Star Service, etc. In our opinion, service is service, without distinction of the star rating. With that being said, we came across an interesting article (from our Hotel Circles) which we thought that we should share with all our friends who is thinking of a career in the Hotel Industry.
AN OPEN LETTER TO ANYONE WANTING TO ENTER THE HOSPITALITY INDUSTRY
By Steve DiGio
Over the years I have been asked by quite a few people about how to “break into” the hospitality industry. “It seems so glamorous, all these celebrities and the great parties; I want to do that.” They have no idea…
Here is a recent example and the response I gave to someone with many years of customer service experience but in another industry. Hope this can be used for anyone wanting to enter the hospitality industry.
“Thank you very much for reaching out to me with your desire to enter the fabulous world of hospitality and what it takes to get started. I appreciate the trust you have placed in me in the hopes I may have an answer for you. Well of course I can help and will be happy to do so.
If I understand you correctly, you wish to be more involved in the hospitality/travel industry and wish to find ways to use your existing customer service skills as the avenue of entrance. That is a great position to start from.
The hospitality industry is the most unique in the business world because we don’t sell a product. We sell service.
It truly is the “what have you done for me lately” industry.
Whether it’s the hotel rooms, the soothing spa, a great Olympic-sized pool or multiple fantastic restaurants throughout a resort, they mean nothing to the guest if the overall experience is lacking.
For the FULL ARTICLE, please click HERE. Disclaimer : The opinions expressed in the article is the authors own opinion and does not necessarily reflect that of the Family of M Boutique Ipoh Hotels.
Truly, the M Boutique Family also knows that it is hard to continually meet our Friends expectations, as in any property, we do have our shortcomings, be it infrastructure, or internal and external factors. For us, we have to be reminded continually to be as open as possible, and whilst we too are only human, need to accept all forms of criticism, both the good and bad. Hence, the M Boutique Family in Ipoh benchmarks our performance on TripAdvisor which we feel is an open platform that is less biased (or so we think) to pressure ourselves to consistently maintain or improve on our services. True, there are things that we cannot overcome, but keeping ourselves in check is the most important thing in our minds for now. This also helps us be as truthful to our friends and more importantly, true to ourselves.